Note: This article is only relevant for customers based in Germany.
What is a SEPA B2B Direct Debit Mandate?
A SEPA B2B Direct Debit Mandate is the legal authorisation that allows us to automatically collect credit repayments from your business bank account. Without a valid mandate, we cannot debit your payments automatically, and you will need to settle invoices manually.
When is the mandate setup required?
During onboarding: The mandate is set up at the beginning to ensure automatic repayments.
In case of changes to payment providers: If Moss changes its payment infrastructure, we will inform you proactively and provide all necessary steps to update the mandate.
If you change your reference account: Please contact our Support Team to provide your new bank details. We will then generate a new mandate for you.
Steps to set up a new mandate
Authorise digitally: The mandate must be digitally authorised by all legal representatives of your company.
Have a copy signed: Print out the mandate copy and have it signed by the authorised signatories of your company.
Submit to your house bank: Provide the signed original to your house bank.
Please note: For SEPA B2B direct debits, providing only a digital signature to Moss GmbH is not sufficient.
Need a copy of your mandate?
If you no longer have a copy of your mandate, please contact our Support Team. We will promptly provide you with a new version.