Note: This article is relevant for Moss Credit customers based in the Netherlands.
What is a SEPA B2B Direct Debit Mandate?
A SEPA B2B Direct Debit Mandate authorises Moss to automatically collect credit repayments from your business bank account. Without a valid mandate in place, we are unable to debit repayments automatically, and you will need to settle your invoices manually via bank transfer.
When is the mandate required?
You will be asked to submit a mandate in the following cases:
During onboarding: A valid mandate is required from the start to enable automatic repayments.
If you change your bank account: Please notify our Support Team so we can generate a new mandate for your new account.
If Moss changes payment providers: We’ll proactively reach out and provide the steps to update your mandate.
How to set up your SEPA B2B Mandate
To complete your mandate setup, follow these steps:
Sign the mandate copy
You can either sign it digitally or physically.
The mandate must be signed by the authorised signatories of your company.
Send the signed copy to Moss
Please email the signed mandate to our Support Team at support@getmoss.com
We will forward it to our banking partner on your behalf.
Submit the mandate to your bank
You can register your mandate directly via your online banking portal, or
You can send the signed mandate to your house bank by email or post.
Please confirm the preferred method with your bank in advance.
Need a new copy of your mandate?
If you no longer have access to your mandate, contact us at support@getmoss.com and we’ll provide a new copy for you.