Q: How long does a top up take?
How long a top up takes to arrive on your Debit wallet depends on the method used to make the top up.
Note: Please transfer funds from a business bank account held in the name of your company and always use the correct payment reference. Credit Transfers from personal bank accounts or accounts belonging to other legal entities will not be accepted. There may be exceptions from the timelines below such as when payments are reviewed for compliance reasons.
EEA customers: you can top up your Debit wallet using several methods:
If you make a top up via SEPA Instant bank transfer the funds will typically arrive on your Debit wallet within seconds
If you make a top up via SEPA credit transfer the funds will typically arrive within 1 business day
If you make a top up via open banking (which typically is a SEPA credit transfer) the funds will typically arrive within 1 business day
UK customers: your top up will be processed via FPS and typically arrive on your Debit wallet within seconds