FAQs: Custom mileage rates
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Written by Anna Dziurosz
Updated over a week ago

Q: What are Custom Mileage Rates?

When using Moss to reimburse employees' mileages, you may need to adjust the default mileage rates defined by local regulations, as well as to create new rates on top of the existing ones. Here is where custom mileage rates come into play – allowing you to achieve exactly this.


Q: How do Custom Mileage Rates work?

Admins / accountants define rates with adjusted reimbursement values, replace the governmental ones with them – and from that moment, platform users may submit new mileage reimbursement requests with updated rates, exactly the same way it worked for them with the governmental mileage rates.

Example 1:

As a DE customer, I use Moss to reimburse my employees commuting expenses. Per DE regulations, the governmental rate for cars in 2023 is EUR 0.30. However, I want to pay my employees EUR 0.35. For that reason, I will create the new rate:

  • Car = EUR 0.35


Example 2:

As a UK customer, I use Moss to reimburse my employees commuting expenses. Currently, Moss supports 3 different mileage rates for the UK:

  • car (GBP 0.45)

  • motorcycle (GBP 0.24)

  • bike (GBP 0.20)

However, in the UK, mileage regulation establishes that employees carrying fellow employees in a car or van on journeys which are also work journeys for them, are eligible to receive 5p extra per passenger per business mile. This rate is not supported in Moss. For that reason, I would like to create 3 new rates:

  • Car (+1 passenger) = GBP 0.50

  • Car (+2 passengers) = GBP 0.55

  • Car (+3 passengers) = GBP 0.60


Q: Can I edit the custom rate, if reimbursements have been submitted using the custom mileage rates?

Yes, it’s possible. Changes will be applied only to the newly created mileage reimbursement requests; previously created ones won’t be affected.


Q: Can I return to using legal rates only?

Yes, it’s possible. You can untick the “Enable custom rates” at any moment, and your users will only have the option to use the legal rates. Changes will be applied only to the newly created mileage reimbursement requests; previously created ones won’t be affected.

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