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FAQ | How to Reconcile Your Moss Wallet Balance

Step-by-Step Guide to reconcile the Moss Statement Balance

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Written by Nils Schäfer
Updated today

This article walks accountants through the process of reconciling the Moss Wallet Balance with the balance in your accounting system (e.g. DATEV, Xero or Exact). It helps you identify unexported entries and confirms that your general ledger (GL) reflects the true cash balance shown on your Moss Wallet statement.


What You Should Know First

  • Each Moss Wallet (e.g. for debit or credit) has its own statement.

  • Moss exports all transactions into your accounting system as journal entries:

    • Spend transactions reduce (credit) your Moss Balance Account.

    • Top-ups or repayments increase (debit) your Moss Balance Account.

  • The Moss Wallet Account in your GL should always match the ending balance on your Moss Wallet statement, assuming:

    • All transactions are exported

    • All payments and top-ups are correctly recorded

⚠️ Note: Moss Credit and Wallet transactions are tracked in separate wallets and must be reconciled independently.

Step 1: Download a Statement from Moss

  1. Navigate to Wallet > Statements in the Moss platform.


  2. Use the monthly statement that matches your accounting period, or click "Get custom statement" to select a custom date range.


  3. Choose PDF format, as only the PDF includes:

    1. Starting balance

    2. Ending balance

    3. Total net activity


      ⚠️ Avoid generating statements for today, as some transactions may still be processing.


If the Balances Don't Match

Step 1: Identify Unexported Transactions

If your accounting system balance does not match the Moss statement, some transactions may not yet be exported.

Card Transactions

  1. Go to Card Transactions > All

  2. Filter:

    1. Status = Accepted

    2. Export Status = Unexported, Exporting, Ready for Export

  3. Review the total at the top of the table

These are card transactions accepted but not yet exported and should be deducted from the statement balance.

Wallet Payments (Invoices & Reimbursements)

  1. Go to Export > Balance Movements

  2. Identify:

    1. Unexported invoice payments

    2. Unexported reimbursement payments

    3. Wallet Top-Ups

  3. Export or note the total of these unexported payments.

Perform the Reconciliation

To match your Moss Wallet Account in your GL with the Moss statement:

Statement End Balance
+ Total Unexported Spend Transactions
+ Total Unexported Payments (invoices, reimbursements)
- Unexported Wallet Top-Ups
= General Ledger Moss Balance

If this equation holds true, your Moss Wallet is fully reconciled.

✅ Best Practices

  • Reconcile only after all pending exports have been processed.

  • Schedule a monthly reconciliation workflow to match your monthly closing routine.

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