Q: What is Mobile Authentication?
Mobile Authentication is a secure method of authorising operations (e.g. updating or revealing card details) in the Moss Mobile App. It is an alternative to traditional authentication methods, such as SMS passwords. Mobile Authentication is now active for all Moss customers, once they start using the Moss Mobile App.
Online payments can also be authenticated with the mobile app. If you want to read more about the 3DS process that happens during online payments, click here.
Q: How does Mobile Authentication work?
Mobile Authentication is a secure, fast, and easy way to confirm operations from the Moss Mobile App. The entire process takes place in the Moss Mobile App on an Android or iOS device – no additional software is required. The details of each operation or transaction are presented in a clear and readable way. Approving or rejecting an operation or a transaction requires just one click in the Moss Mobile App by the intended user. The final status of the operation always appears in the Moss Platform and in the Moss App.
Important security advice: Before authorising/confirming an operation or a transaction, please always check if transaction details displayed (e.g. login, password change, payment amount, merchant name) match the details you intended or provided for the operation or transaction. If the data does not match, abort the transaction and notify us immediately via Customer Service. You can find the contact details in the footer.
Q: How does this work with the old authentication methods?
Users using SSO
Once you start using the Moss Mobile App, your actions within the platform will automatically have to be authenticated via Mobile Authentication, e.g. view card details or change card limits. Your old authentication methods won’t work any more and will be redundant as long as your Moss Mobile App is linked with your Moss account.
As an SSO user, you will log in to the Moss Platform using the SSO method.
Users using the standard login method
Once you start using the Moss Mobile App, all authorisations of transactions and other actions will have to be done over the Moss Mobile App (e.g. view card details, change card limits). Your old authentication methods won’t work any more and will be redundant as long as your Moss Mobile App is linked with your Moss account.
If you are using the standard login method, you still have to enter your email and password as usual and then authenticate yourself via Mobile Authentication.
Q: On how many devices does Mobile Authentication work?
Mobile Authentication works on a single device paired with the Moss application.
Q: Should I report a stolen phone to Moss and change the authentication method to SMS?
If you have lost your phone, you should immediately get in contact with us and if need be you should also block your cards over the Moss platform (only possible if you use SSO) or ask an Admin to block your cards for you. Alternatively, you can also contact us to block your card.
Email: support@getmoss.com
Phone:
Germany: +49 30 311 93 730
Netherlands: +31 20 241 4803
UK: +44 20 457 12718.
Q: How do I enable Mobile Authentication in the Moss application?
Every user with a trusted device has Mobile Authentication automatically enabled.
Follow these steps to learn how to connect your phone to Moss.
Q: How do I change the phone I use for Mobile Authentication?
Each user can have only one trusted device. To change phones and use Mobile Authentication, you must first deactivate your account and then activate it on the new device.
Follow these steps on the phone you are currently using for Mobile Authentication to deactivate your account:
Go to the profile page
Navigate to “Security”
Click > “Forget your device”
Then complete the activation process on the new device
Q: What actions are confirmed with Mobile Authentication in Moss?
Authorisation can be done by entering a PIN in the application for actions:
Login to the Moss Platform (for non-SSO users)
Actions in connection with Cards
Card update
Card detail reveal
Card pin reveal
Users invite
Payments (UK market only)
For admins:
Invite new users
Change user phone numbers
Authorisation of online payments
Important security advice: Before authorising an operation or a transaction, please always ensure that the transaction details displayed (e.g. login, password change, payment amount, merchant name) match the details you intended or provided for the operation or transaction before confirming. If the data does not match, abort the transaction and notify us immediately via Customer Service.
Q: How do I disable Mobile Authentication in the Moss application?
We strongly believe that Mobile Authentication is one of the most secure methods for two-factor authentication (2FA). By implementing Mobile Authentication, we can effectively combat fraud attempts and ensure the utmost security for all customer data.
The latest version of the Moss Mobile App has been updated to activate mobile 2FA, replacing the use of SMS and authentication apps (e.g. Google Authenticator).
However, if you prefer to use SMS or an authenticator app for 2FA, please note that the only available alternative is to deactivate the Moss Mobile App and unlinking your phone. In the Moss Mobile App, go to the profile and navigate to “Security” > “Forget your device”. You will then no longer be able to use the Moss Mobile App.
We strongly encourage users to enable Mobile Authentication, in order to ensure the utmost security of personal data.
Q: How can I check on which device Mobile Authentication is active?
Log in to the Moss Platform
Go to your "Profile" in the top right corner
Under "Preferences," you will find the device on which the Moss Mobile App is active
Q: I didn't receive a push notification/authentication message - how can I confirm the operation?
In extraordinary circumstances, a push message may not reach the device (i.e. depending on the settings chosen in the Moss Mobile App, the phone manufacturer, or the operating software, etc). In such cases, you can view the details of the operation as follows:
Log in to the Moss Mobile App.
From the main menu, select "My tasks."
Go to the "Authorisations" tab.
Open the active authorisation notification
And approve or reject the operation.
Q: What makes Mobile Authentication a more secure option than SMS passwords?
Mobile Authentication offers the following advantages:
Security - advanced authorisation mechanisms ensure additional protection of the performed operations.
Convenience and speed - you no longer need to enter complicated SMS passwords into the transactional service. A single click in the Moss Mobile App is enough to confirm the operation.
Clear authorisation notifications - the details of the operation are presented in a clear and transparent form.
Q: How much time do I have to confirm or reject an operation?
The authentication notification is valid for 8 minutes from the start of the authorisation process in the Moss Platform. Within this time, you can accept or reject the operation. After 8 minutes, the operation is automatically rejected with the status "Rejected."
Q: What happens if I disconnect the device from the account?
Until you reconnect the Moss Mobile App to your account, you will authenticate and authorise operations using SMS codes or an authenticator app, depending on what your settings are.
Q: Is internet access required to confirm operations?
Yes, internet access is required for Mobile Authentication to function properly.