Moss

Support

Anna Dziurosz

Creating your accounting, notifications and activating/using your mobile app

Logging in, setting up your profile and mobile app

Managing and customising your profile

Q: My admin sent me an invitation mail but I never received it. What can I do?

Setup your Moss account

In this article we discover how you can reset your Moss password.

How to change your password

Q: What can I do if I forgot my Moss password?

In this article we discover how you can change your username on Moss.

How to change the username

In this article we discover how you can change the email address of a Moss user.

How to change a users email

How to change your phone number

In this article we discover how you can add your personal bank account in your Moss profile.

How to add your own bank details

Q: What happens if I don't have a phone number registered in the Moss platform

Manage your Moss profile details

In this article we discover how to get access to your own profile on Moss.

How to access your profile and change the language

In this article we discover how to add an additional 2FA method to be able to log into Moss.

How to add an additional 2FA method

How to customize your personal notifications

Q: How can I set a 2FA method as default?

Q: What is 2FA?

Q: Can I change my profile picture?

Q: I have access to two accounts. How can I connect them, in order to use the multi-entity set-up?

Customise your profile

Moss mobile app & authentication

How can I start using the Moss mobile app

Trusted mobile devices

Log into the app more easily and securely without entering a PIN!

Biometric Login for the Moss App

Managing your mobile app

Q: Are SSO users able to use the Moss mobile app?

Q: What happens if I forgot my unique passcode?

Q: What happens if I don't receive an SMS with OTP code?

Q: Can I change my unique mobile passcode at any time?

Q: What happens if I don't receive an email with OTP code?

Data extraction (OCR)

FAQs: Mobile Authentication

How can SSO users use the Moss mobile app

Mobile app - FAQs 

This article explains how to setup 2FA authentication with Authenticator app instead of SMS

2-factor-authentication using an Authenticator app

Setting up a two factor authentication (2FA)

How to log in to Moss with SSO for the first time

How to log in to Moss with SSO and an existing Moss account

Q: Why do SSO users have a different configuration process?

Q: Why is SSO not working?

Q: My company has SSO enabled, but I can’t log in.

Single Sign On (SSO)

Germany: +49 30 311 93 730

Netherlands: +31 20 241 4803

UK: +44 20 457 12718

Email: support@getmoss.com

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Find answers and get help from Intercom Support and Community Experts

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