Moss

Support

Anna Dziurosz

Setup your personal account, request purchase and cards, get reimbursed

Employees: Making and requesting spend

Manage your own cards

Sign up and start spending anywhere, secure and customizable

Overview of Moss Cards

In this article we discover how you can create a Moss card.

Create or Request a Card

In this article we discover how you can change the PIN for you physical cards.

Manage your PIN

In this article we discover how you can show card details like card number and CVC.

Reveal Card Details: Number, CVC and Expiration

In this article we discover how you can change the status of a card. This can either mean to freeze, unfreeze a card or terminate it.

Change the Card Status: Freeze, Block, Terminate

In this article we discover how you can replace or reorder a physical card if you have lost it or broke it and are in need of a new one.

Replacing lost or damaged physical Cards

Expiring Cards

Submit and manage cards

All methods to submit and attach receipts to transactions

How to manually attach a receipt to a card transaction

Send to Moss - forward receipts on your phone

Manually forwarding Invoices and Receipts via Email to the Document Inbox

Forward receipts and invoices to Moss automatically in Gmail

Attach receipts to card transactions

In this article we discover how you can activate your physical card.

Activate Physical Cards

In this article we discover how you can track the card delivery status of your physical Moss card.

Shipping of physical cards

Q: Can I order a physical card into a foreign country?

Q: I reordered a physical card and now I have two physical cards. What can I do?

Q: I ordered a physical card, but it did not arrive within 10 business days. What can I do?

Q: I don't see the button to activate the card in the (web)app. What can I do?

Q: Can I activate a physical card for another user?

Q: I have a redundant physical card. What can I do?

Physical cards

Read this article to find out more about Apple Pay and why you should use it.

Apple Pay & Google Wallet

How to add your card to Google Wallet

How to add your card to Apple Pay

Q: I receive an error message when I click on reveal card details. What can I do?

Q: My name's vowels and special case spelling are not recognized on my physical card. What can I do?

Q: What is a CVC, and when do I need to enter it?

3-D Secure (3DS)

Cards - FAQs

Manage your own reimbursements

How to request a reimbursement

Submit and manage reimbursements

Q: What is a per diem?

Reimbursements - FAQs

Manage your submitted invoices

How to submit Invoices

Submit and manage invoices

Manage your own purchase requests

How to upload an invoice for purchase requests

How to submit a purchase request

Submit and manage purchase requests

Germany: +49 30 311 93 730

Netherlands: +31 20 241 4803

UK: +44 20 457 12718

Email: support@getmoss.com

Imprint

Find answers and get help from Intercom Support and Community Experts

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