Manage your own cards
Overview of Moss CardsLearn how Moss cards work.
Create or request a cardIn this article we discover how you can create a Moss card.
Manage your PINIn this article we discover how you can change the PIN for you physical cards.
Reveal Card Details: Number, CVC and ExpirationIn this article we discover how you can show card details like card number and CVC.
Change the Card Status: Freeze, Block, TerminateIn this article we discover how you can change the status of a card. This can either mean to freeze, unfreeze a card or terminate it.
Replacing lost or damaged physical CardsIn this article we discover how you can replace or reorder a physical card if you have lost it or broke it and are in need of a new one.
Expiring Cards
All methods to submit and attach receipts to transactions
How to manually attach a receipt to a card transaction
Send to Moss - forward receipts on your phone
Manually forwarding Invoices and Receipts via Email to the Document Inbox
Forward receipts and invoices to Moss automatically in GmailAuto-forward emails from Google to Moss and learn what to do if multiple entities use one inbox.
Activate a physical cardDiscover how you can activate your physical card and what to do if you have a redundant physical card.
Shipping of physical cardsIn this article we discover how you can track the card delivery status of your physical Moss card.
Q: Can I order a physical card into a foreign country?
Physical card did not arrive yet
Q: I don't see the button to activate the card in the (web)app. What can I do?
Q: Can I activate a physical card for another user?
Q: I receive an error message when I click on reveal card details. What can I do?
Q: My name's vowels and special case spelling are not recognized on my physical card. What can I do?
Q: What is a CVC, and when do I need to enter it?
3-D Secure (3DS)
Transaction declinesExperiencing a rejected credit card transaction can be frustrating. This guide aims to help you understand why a transaction might fail and how to address these issues.