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Shipping of physical cards

In this article we discover how you can track the card delivery status of your physical Moss card.

Support avatar
Written by Support
Updated over 10 months ago

If you urgently need to make payments offline we recommend creating a virtual card and adding it to your Wallet directly on Apple Pay or Google Pay.

When you order a physical card from us, please keep in mind the following delivery details:

  • Delivery Timeframe:
    Your card is shipped from the UK and can take up to 3 weeks to reach you if you are outside of UK. If the card doesn't arrive after 4 weeks, consider reordering it by reaching out to customer support.

  • Shipping Status Tracking:
    We currently do not offer the option to track the shipping status of your card. We appreciate your patience while your card is in transit.

  • Shipping Address Changes:
    Once you have placed your order, it is not possible to change the shipping address. Please ensure your address details are correct at the time of ordering to avoid any delivery issues.

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