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All CollectionsPlatform Setup Guide
Step 1: Set up your Moss account
Step 1: Set up your Moss account

Learn how to set up your account and log in to Moss web app for the first time

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Written by Support
Updated over 3 months ago

Note: If you are the person who started the Moss application you can already log in with your account here. Otherwise ask the applicant to send you an invite.

Find the invite email in your inbox

Screenshot of signup email

Each new user who is invited to the Moss platform receives an email with “Your invitation to Moss” as its subject line. Click the “Set up your account” button to start the account set up process.

Enter your information and set passwords

Your organisation and email address are already filled in for you. To complete account set up please provide:

  • Name

  • Phone number (we will use it for 2-factor authentication)

  • Password* you would like to use

  • Accept privacy policies

*Your password must be 9 or more characters with a mix of letters, numbers and symbols.

After completing the form and clicking the “Continue” button, your account will be set up and the page will be taken to the login screen.

Log in to your account

Enter your email address and password and click “Continue.”

Screenshot of two-factor authentication screen

You will receive an SMS with the 2-factor authentication code to the phone number you provided in the previous step. Enter the code and you will be logged in to Moss!


What's next?


FAQs

Can I use other 2-factor authentication methods to login to Moss?

Yes, you can use our mobile app for 2-factor authentication. Download it on your App Store by searching for "Moss". Learn how to set up mobile authentication here

Why do I need to enter my phone number?

I order to login into your Moss account you need to do a two factor authentication - a second step to make sure nobody can enter your account. This is done over your phone number, meaning you can't login to Moss if you didn't enter a phone number.

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