Skip to main content

Moss Security & Fraud Protection Hub

Learn more about Security at Moss.

Anna Dziurosz avatar
Written by Anna Dziurosz
Updated over a week ago

Security is a shared responsibility. At Moss, we take every measure to protect your data, your money, and your company; but your vigilance is just as critical. This hub brings together everything you need to know to prevent fraud, detect suspicious activity, and respond quickly if something goes wrong.


What Moss Will Never Ask You

Stay alert. Fraudsters often impersonate trusted companies. To protect yourself, remember:

Moss will never:

  • Ask for your password, PIN or any authorisation code (e.g. one-time password (OTP))

  • Ask you for access to your device or to install remote access software (like AnyDesk or TeamViewer)

  • Ask you to communicate with Moss via WhatsApp or other similar messaging services.

  • Ask for your full card details (PAN, CVV, expiry date)

  • Ask you to make urgent transfers or payments outside of approved workflows

  • Contact you from free or unverified email domains

  • Pressure you to act urgently outside of the Moss platform

If you’re ever unsure, stop and verify with us directly.


Where to go next

Start with the topics that matter most for your team:

Protect your account & team

How to set up 2-factor authentication, use the Moss Mobile App, and enforce card controls + approval flows.

Recognize Common Threats

Learn to spot phishing, fake invoices, supplier scams, and account takeovers.

How Moss protects you

Certifications, encryption, audit trails, and product features that keep your data safe.

What to do if you suspect fraud

Don’t wait. Take action now:

  • Block your card(s) in the Moss app

  • Notify your company admin

  • Change your password

  • Contact Moss Support directly

  • Forward suspicious emails to: support@getmoss.com

Your security is our priority; and your speed matters.

Did this answer your question?