Security is a shared responsibility. At Moss, we take every measure to protect your data, your money, and your company; but your vigilance is just as critical. This hub brings together everything you need to know to prevent fraud, detect suspicious activity, and respond quickly if something goes wrong.
What Moss Will Never Ask You
Stay alert. Fraudsters often impersonate trusted companies. To protect yourself, remember:
Moss will never:
Ask for your password, PIN or any authorisation code (e.g. one-time password (OTP))
Ask you for access to your device or to install remote access software (like AnyDesk or TeamViewer)
Ask you to communicate with Moss via WhatsApp or other similar messaging services.
Ask for your full card details (PAN, CVV, expiry date)
Ask you to make urgent transfers or payments outside of approved workflows
Contact you from free or unverified email domains
Pressure you to act urgently outside of the Moss platform
If you’re ever unsure, stop and verify with us directly.
Where to go next
Start with the topics that matter most for your team:
Protect your account & team
How to set up 2-factor authentication, use the Moss Mobile App, and enforce card controls + approval flows.
Recognize Common Threats
Learn to spot phishing, fake invoices, supplier scams, and account takeovers.
How Moss protects you
Certifications, encryption, audit trails, and product features that keep your data safe.
What to do if you suspect fraud
Don’t wait. Take action now:
Block your card(s) in the Moss app
Notify your company admin
Change your password
Contact Moss Support directly
Forward suspicious emails to: support@getmoss.com
Your security is our priority; and your speed matters.