If something doesn’t look right — act immediately. Quick action can stop fraud before it spreads. This guide covers what you should do, what Moss will do, and how to help your team stay alert.
1. Steps to take immediately
If you suspect unauthorized activity in your Moss account, take these five actions without delay:
Block the affected card(s)
Go to the Moss Web or Mobile App > select the card > block or freeze it instantly.
Change your Moss password
Update your credentials under Profile > Settings > Security.Contact Moss Support immediately
Use the in-app chat or email support@getmoss.com to report the issue. The sooner we know, the faster we can intervene.
Remove any suspicious devices
Review recent login sessions and revoke access to unknown or untrusted devices.
Notify your admin or finance lead
If you’re not an account admin, alert someone who can review settings, controls, and team access.
Review your transactions
Review and check your transaction history for any transactions you didn’t authorise.
Don’t assume it’s nothing. If in doubt, report it.
2. How Moss will support you
When you report suspicious activity, our team acts fast. Here’s what happens next:
We flag and monitor your account for further anomalies
If needed, we block all cards, we restrict the user, lock high-risk sessions, and reset credentials
We will block any malicious agents / actors
Our security team conducts an internal review and shares key findings
You’ll receive clear instructions on next steps and account recovery
We will support to recover any suffered losses and we will update you in every step
We will support with security / fraud materials to raise employee awareness
We document every action for audit purposes and compliance reporting — and we’ll keep your team informed throughout the process.
How do Moss Cards protect me against losses from fraud?
With Moss Cards, you benefit from our Moss Fraud protection — no matter where you use your card.
What does this mean? Your company is not liable for unauthorised transactions made with your Moss Card, provided that
you protect your card, your card details, and your access to the Moss Platform with reasonable care against unauthorised access by third parties, and
you report any loss, theft, or other unauthorised use to us without delay.
This gives your business added protection when paying with Moss.
The terms and conditions of our card issuer apply.
3. Share security awareness with your team
Fraud prevention works best when the whole company is informed. Moss offers a simple, shareable fraud awareness pack for admins to distribute internally.
It includes:
Moss security promises (“We will never…”)
Phishing and scam red flags
Safe usage tips for cards, invoices, approvals
Guidelines on what to do if something goes wrong
Pro tip: Build security into your onboarding and finance policy docs. Repetition builds habits.