This problem can occur when the email ends up in your spam folder or if your email was bounced or blocked. First, please check your spam folder. If you can't find the email there, you can ask your admin to resend the invite to you.
Using an invite link? Check your email domain. Moss invite links only work for email addresses on your company's domain. If you're trying to accept an invite with a personal or external email address (for example, a Gmail address or an address from a different company), the link won't work. In that case, ask your admin to invite you using the "Provide email address" method instead of sharing an invite link.
Using SSO? Your email domain needs to match. If your company uses Single Sign-On (SSO) to log into Moss, invitations via email address only work for users whose email is on the same domain as the SSO configuration. If you're being invited with a different email domain, the invitation won't be delivered. Please reach out to your admin to check the SSO setup or contact Moss Support for help.
If you can't resolve the issue on your own, don't hesitate to get in touch with Customer Support through our chat. Please mention the following details:
Username
Your company
Your issue
Attempts to troubleshoot