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Change the Card Status: Freeze, Block, Terminate

In this article we discover how you can change the status of a card. This can either mean to freeze, unfreeze a card or terminate it.

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Written by Support
Updated over 4 months ago

Who can change the card status


Any user that owns their own cards can change the card status for them.

Blocking cards can only be done by admins.

How to change the card status


Freeze/Unfreeze

Only the cardholder themselves can freeze or unfreeze your card anytime if you are not using it right now.

  1. Go to "Cards"

  2. Select a card that you want to freeze/unfreeze

  3. Click on "Freeze"/"Unfreeze"

Note that physical cards cannot be frozen

Block/Unblock

Cards can only be blocked by Admins or by a Missing Receipts Policy. This can be done if you want to make it impossible for a user to use the card for a certain amount of time without terminating it.

  1. Go to "Cards"

  2. Select a card that you want to block

  3. Click on "Block"/"Unblock"

  4. Leave a message for the card holder why you blocked the card

Terminate

The termination of a card cannot be reversed, not even by an admin.

  1. Go to "Cards"

  2. Select a card that you want to terminate

  3. Click on the three dots at the top right

  4. "Terminate card"

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