Replacing Lost or Damaged Cards

In this article we discover how you can replace or reorder a physical card if you have lost it or broke it and are in need of a new one.

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Written by Support
Updated over a week ago

Who can replace a physical card


Only Admins are able to reorder a physical card.

How to replace a physical card


If you are not an Admin, get in touch with someone who is an Admin on the Moss platform.

  1. Navigating to 'Cards'

  2. Select a physical card

  3. Click on the triple dot menu

  4. Choose 'Reorder card' > Select a reason > Confirm the shipping address.

Please note that this terminates the old card immediately.

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