Who can activate a physical card and set a PIN
Cardholders can activate physical cards. The cardholder is the user who the card was created for.
Cardholders from the UK have to follow additional steps to activate their card.
All other users (incl. Admins) cannot activate the physical card. Physical cards have to be activated by the cardholders himself.
How to activate a physical card and set a PIN
If you are the cardholder, you can activate your physical card in the app or website in the card section. To activate your card on the website, you have to follow these steps:
Activate your card and set PIN
Log in to the Moss website
Go to "Cards" > "My cards" and select the physical card you want to activate.
Click on "Activate Card".
Prove ownership: You will be asked to enter the last 4 card numbers that are being displayed on your physical card
Set a PIN: Provide a four-digit number you would like to use for validating offline, chip-and-PIN transactions with your card
Your card is now ready to use (for non-UK cardholders)
Note: In order to unlock the contactless payment method, you need to make one payment with the card using the chip and PIN.
Reminder: Please do not share your PIN with anybody else, to ensure card security.
Additional steps for cardholders in the UK
To activate your card and enable contactless payment, you need to do these additional steps in the UK.
Make sure you have followed the steps above up and have finished setting a PIN
Head to an ATM.
Insert your card into the ATM and check your balance
Don’t worry if the incorrect amount is displayed. We don’t want your company's balance to be displayed on screen.
After withdrawing your card from the ATM, the card is ready to be used!
Reminder: If you change your PIN, you need to repeat these steps again.