All Collections
Cards & Transactions
Physical, Virtual & Subscription
AOverview of Moss Cards
Q: When do i need to enter a PIN?
Q: Which card types exists and what are they used for?
Q: Which status can a card have, and what does the status mean?
Q: What is a CVC, and when do I need to enter it?
Q: Can I order a physical card into a foreign country?
Q: How long does it take for a physical card to arrive?
Q: Can I activate a physical card for another user?
Q: What is the Moss Platform fee card?
Q: I receive an error message when I click on reveal card details. What can I do?
Q: I changed the cardholder and now the card verification process fails. What can I do?
Q: I don't see the button to activate the card in the (web)app. What can I do?
Q: I ordered a physical card, but it did not arrive within 10 business days. What can I do?
Q: I reordered a physical card and now I have two physical cards. What can I do?
Q: My name's vowels and special case spelling are not recognized on my physical card. What can I do?
Q: Some cards are attached to the wrong user. What can I do?
Q: I have a redundant physical card. What can I do?